TERMS | SALES POLICY CUSTOMER SERVICE Please email or call 323-663-0088 with any questions or concerns about ordering. webshop@undesigned.com ONLINE | PHONE ORDERS We ship US Priority Mail, which takes approximately 2-7 business days from the shipping day. Most orders will ship out within 2 business days, unless they are Special Orders. For specials orders, please allow 2-4 weeks to complete. California Flat Rate--$8.95 Continental US Priority--$11.50 Canada-Global Priority--$18.50. Canadian duties may apply. **FREE Ground Shipping for domestic orders over $250. 2 Day Shipping--Add $15 Next Day Shipping--Add $25 CA SALES TAX--Orders shipped within California will be charged 9.75% sales tax. Shipments outside of CA will not be charged sales tax. RETURNS | EXCHANGES Unworn clothing with original tags attached is eligible for a refund within 14 days of receipt, or for store credit ONLY within 30 days of receipt. Unused merchandise (non-clothing) in its original packaging is eligible for store credit ONLY within 30 days of receipt. Returns that are received AFTER 30 days of receipt are subject to a 25% restocking fee. Shipping and handling on returned merchandise is non-refundable. **Custom/Special Order/Sale items are purchased with an "absolutely no return policy" and will not be accepted back. Please call or email to attain a Return Authorization number and let us know that you would like to make an Exchange or Return. The item MUST be returned to Undesigned Products in unworn and perfect condition (including hangtags and original packaging). Ship prepaid and insured with the package securely wrapped. Ship to: Undesigned Products 1953 1/2 Hillhurst Ave Los Angeles CA 90027. When an exchange is requested, we will charge your credit card if there is a balance before the exchanged items are shipped out. Exchanged items will be shipped out upon receipt of returned items.